Shipping & Return

Shipping

We ship worldwide.

Delivery

UK

For small items, it usually takes up to 3 working days to arrive at your door depending on the stock availability. For larger items, items that we offer them in multiple variants, and items ordered with personalise tickets will be delivered around 7-10 working days.

Europe

It usually takes around 6-8 working days for small items to be delivered at your address depending on the stock availability. For larger items with multiple variants and customised orders, it will take around 12-17 working days to be in your hands.

Worldwide

For the rest of the world, it may take around 7-14 working days for small items to arrive at your address depending on the stock availability. For larger items with multiple variants and orders with personalise tickets, the delivery may take around 2-6 weeks.

Delivery for orders made through Thailand Store

การจัดส่งสำหรับคำสั่งซื้อจาก Shop ประเทศไทย

Products listed in Cardboard Crown's Store Thailand only ship within Thailand. For items labelled as 'Made to Order', it usually take around 7-14 working days to arrive at your door. For other items (no label), it usually take around 3-5 working days to be delivered.

สินค้าที่มีป้าย 'Made to Order' กำกับ เป็นสินค้าที่เราสั่งทำขึ้นตามคำสั่งซื้อของลูกค้า ซึ่งจะใช้เวลาในการผลิตและจัดส่งประมาณ 7-14 วันทำการ สำหรับสินค้าอื่นๆ ที่ไม่มีป้ายกำกับ จะใช้เวลาจัดส่งประมาณ 3-5 วันทำการ หากลูกค้ามีข้อสงสัยหรือมีคำถามเพิ่มเติม สามารถส่งข้อความหาเราได้ทาง chatbox หรือส่งอีเมลมาสอบถามได้ทันทีที่ club@cardboardcrown.com

Return

We constantly make sure our products come to life without flaws, and really hope you are happy with your purchases. If you want to return a product purchased from us, you can request for a return within 14 days after receiving the item.

The item for which you want to make a return request must be in the same condition that you received it, unworn or unused with all original tags attached and in its original packaging.

Send us an email with photos of the product and a copy of the original receipt to club@cardboardcrown.com to start your return request. If your request is accepted, we will send you an instructions to help you complete the return. Please note that customers will have to pay for the return postage.

Non-Returnable

Unfortunately custom products (such as personalised items or orders made with a special request), items on sale or clearance, and items purchased during promotions are not eligible for return.

Refund

Once we have received and inspected your return, we will notify you if the refund was approved or not. If approved, we will proceed through and you will be refunded on your preferred method.

Please check your order carefully upon reception and contact us immediately if there is a problem with your products. If you have any questions, please pop a message to us via the chatbox or don't hesitate to contact us via club@cardboardcrown.com